Refund Policy

Eligibility window

A request received within 30 days of delivery may cover either defective or non-defective merchandise, and we accept exchanges as well as mailed returns. For eligibility, the goods must be new, unused, and in original condition, with original packaging, tags, and every accompanying accessory.

Covered concerns

Choosing the wrong product, changing your mind, and a personal preference are valid reasons for a non-defective return. You can also seek assistance for damaged or defective goods, an incorrect shipment, missing components, or merchandise that materially differs from its description.

Arrange the return first

Contact us with the checkout email, order number, and details of the concern. Attach photographs or video of the merchandise and package when reporting damage, defects, mistaken shipments, or missing contents. A parcel must not be mailed back before authorization; replacement exchanges depend on stock at that time.

No return-label or restocking charge

The original parcel includes a free return label for the approved mail-return procedure, and there is no restocking fee to deduct. We send approved refunds through the original payment method within 10 days of approval; the financial institution controls any subsequent posting time.

Contact

Email: rainsterdrip@gmail.com

Mailing address: 5901 6th Ave A Ave, Kenosha, Wisconsin, 53140, United States

Phone: 907-469-9014